Front Desk Agent

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Front Desk Agent

We are looking for a person who is passionate about customer service and the tourism industry to join our dynamic team at Hostelling International (HI) Toronto. At HI Toronto, we work as a team to ensure that our guests get an amazing experience when visiting the great city of Toronto. If you want to make a difference in the hostel traveling experience, meet people from all over the world and have fun while doing it, then this position is for you!

Is the job for you?

  • You have great communication skills;
  • You have minimum 1-year experience in customer service (preferably in the Hotel/Hostel industries)
  • You are proficient in English (verbal & written). A second language is an asset
  • You have the ability to multi-task and handle multiple work demands
  • You can accurately handle cash and payment transactions
  • You have a positive attitude and friendly nature
  • You are flexible and adaptable
  • You are punctual and reliable
  • You have an alert mind with attention to detail
  • You can take initiatives and provide solutions for improvement
  • You can work under pressure and manage conflicts in an effective and safe manner

Working with us includes

  • A great, fun and team spirit oriented work environment
  • Discounts in the hostel, around Canada and around the world
  • Shifts in the evenings, overnights, weekends and holidays as scheduled by management
  • Standing for a major portion of the shift
  • Work that is often carried out in a busy environment

If you think that you are the person who we are looking for, then please send us your resume and cover letter to